Mountainside Client Rights
  1. To be informed and provided with a copy of my rights.
  2. To refuse care, treatment, or services in accordance with law and regulation.
  3. To be informed at the time of admission, in writing, of the criteria for involuntary termination from Mountainside.
  4. To be provided information in a manner tailored to my language and ability to understand.
  5. If I am disoriented or lack capacity to understand my rights at the time of admission, I will be informed again when I am able to understand them.
  6. For my cultural and personal values, beliefs and preferences to be respected by Mountainside.
  7. To have my right to pastoral and other spiritual services accommodated.
  8. To privacy:
    • To be provided with privacy for dressing.
    • To have a sleeping area assigned based on privacy and security needs.
  9. To access and request amendment to my health information and obtain information on disclosures of this information.
  10. To be informed of the name of the staff member who has primary responsibility for my care, treatment, or service. If staff is under the supervision of a clinician, that clinician will be identified.
  11. To be protected from abuse by staff at all times, or from other clients who are on premises including:
  12. abuse or harassment, financial or other exploitation, retaliation, humiliation, neglect
  13. To have Mountainside report allegations, observations, and suspected cases of neglect, exploitation, and abuse to appropriate authorities based on evaluation of suspected events and in accordance with law and regulation.
  14. To be treated in a manner sensitive to my individual needs and which promotes dignity and self-respect.
  15. To an environment that preserves dignity and contributes to a positive self-image including:
  16. To keep and use personal clothing and possession, unless this infringes on others’ rights or is therapeutically contraindicated.
  17. If clothing is provided to me by Mountainside, it will be suitable to the season, age appropriate, and socially appropriate, and sufficient to permit laundering, cleaning and repair.
  18. To be in an environment that promotes awareness of day, time, and season.
  19. To have use of personal displays and written rules that govern personal displays.
  20. To be offered telephone and mail services based on setting and population.
  21. To be provided the ability to have private telephone conversations with access to telephones in a private space based on the population served.
  22. For restrictions to visitors, mail, telephone calls, or other forms of communication be determined with the participation of me and my family, if that participation is deemed beneficial.
  23. If there are restrictions to visitors, mail, telephone calls, or other forms of communication beyond established program rules, the restrictions are evaluated for clinical necessity in a time frame defined in the Wellness Plan, or more frequently.
  24. To have restrictions to communication reduced or eliminated as soon as they are no longer therapeutically indicated.
  25. To exercise citizenship privileges including voting.
  26. To be informed of the complaint resolution process. If I have a surrogate decision maker, they will be informed of and involved in the complaint resolution process.
  27. To have any of my or my family’s complaints reviewed, and when possible, resolved.
  28. To be informed of policies and procedures regarding the handling of medical emergencies.
  29. To be involved in making decisions about my care, treatment, or services.
  30. If I am unable to make decisions about my care, treatment, or services, or I choose to delegate decision making to another, for Mountainside to involve my surrogate decision maker in making these decisions.
  31. To involve my family in decisions about care, treatment, or services.
  32. To request the opinion of a consultant and to have that request accommodated.
  33. To be accommodated should I request an internal review of my plan of care, treatment, or services.
  34. To be provided with information about the outcomes of care, treatment, or services that I need in order to participate in current and future behavioral health care decisions.
  35. To give or withhold consent to produce or use recordings, films, or other images of me for the purposes other than my care.

Grievance and Appeals: 

Any client or client’s family dissatisfied with services is expected and encouraged to convey specific concerns to the appropriate staff member.  If, after doing so, the issue remains unresolved:

  • You have the right to the client advocate of your choice to help you with formally lodging a complaint.
  • You have the right to a list of advocacy groups/networks
  • You will be offered a Client Grievance Form for completion. Completion of a grievance form will not result in coercion, discrimination, or reprisals, or to interruptions of care, treatment, or services that could adversely affect you.
  • You will receive a written acknowledgement of your complaint within seven (7) days of receipt of the completed form.
  • The Performance Improvement Committee and/or the Executive Director or designee will thoroughly investigate the complaint
  • The Performance Improvement Committee and/or Executive Director of Mountainside will have the final decision-making power regarding a resolution to the grievance. Copies of the final response will be forwarded to you and/or your family.
  • If you do not believe the issue has been resolved in a satisfactory manner, you will be given the contact information for the Connecticut Department of Public Health for an external review process.

For more information, please contact Mountainside’s Client Rights Officer:

Marie Lanier, LCSW
PO Box 717, South Canaan Road
Canaan, CT 06018
(860) 824-1397