Coronavirus Disease 2019 (COVID-19) FAQs

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Jump to the FAQs most relevant to you by clicking the applicable topic card below. 

Are you still accepting new clients?

Mountainside is currently accepting new clients into all levels of care. In order to ensure the health and safety of our clients and staff, all prospective clients are being thoroughly screened according to CDC and WHO guidelines prior to admission to Detox or Residential programs.
Additionally, our Recovery Coaching and Outpatient Services locations (Canaan, Chappaqua, Huntington, and Wilton) have transitioned to telehealth services in order to help prevent the potential spread of the virus while still supporting all clients through their recovery.
To speak to a caring admissions specialist today, call us at the number shown at the top of this page.

What precautions is Mountainside taking to reduce clients’ risk of exposure to COVID-19?

Mountainside is fully committed to taking all necessary measures to keep clients and staff healthy and safe. Please be aware that we are taking the following safety precautions in response to recent concerns and events:
• Implementing a thorough screening process based on CDC and WHO guidelines for prospective Detox and Residential clients prior to admission.
• Strengthening sanitation measures throughout our facilities with frequent sanitizing of workstations, computers, and phones in common work areas.
• Implementing a daily screening process for staff, advising staff to prioritize their health and refrain from entering our facilities if they have exhibited any symptoms.
• Empowering our clients and staff to stay informed regarding best practices in preventing the virus’s spread, including frequent handwashing, frequent reminders to avoid touching your face, and more. See the CDC’s full list of Prevention Measures.
• Reducing the number of people entering the facility and implementing a work from home protocol for any nonessential staff.
• Implementing daily temperature checks for both staff and clients.
To read all of the updates from our Management Team, click here.

Am I allowed visitors?

In our continuous efforts to keep everyone at Mountainside as safe and healthy as possible during the COVID-19 pandemic, we have stopped visitation for Residential clients, effective March 15th and until further notice. Loved ones can, of course, continue to leave messages using the Client Message Center (860-362-5096).
Although in-person Family Orientation and Visitation are currently on hold, Mountainside does provide Virtual Visitation for loved ones. Please direct any questions to your primary clinician or the scheduling department.

Can my loved one(s) still bring me to treatment?

In order to keep everyone as safe and healthy as possible, Mountainside is minimizing the number of individuals allowed to enter our facility. So, if a loved one drives you to campus, please limit passengers in your vehicle to two (2) people: the driver and person being admitted (“client”). We also ask that you say your “goodbyes” outside and that the client enters the facility alone. If a loved one cannot drive you to campus, Mountainside can coordinate transport from many locations (including the nearest train station). In the event that you utilize Mountainside’s transport services, only the client being admitted will be allowed to enter our vehicle.