Visitation Guidelines & FAQs

Visitation Guidelines

You must complete 8 days of Residential treatment before we can welcome your loved ones to visitation at Mountainside. All persons attending visitation at Mountainside must be approved by your primary clinician. Speak to your clinician about registering your loved ones for visitation.

Once visitors are approved by a clinician, all visitors 16 years of age or older must attend a mandatory virtual Family Orientation. Recurring virtual Family Orientation is on Tuesdays from 6:30 PM to 8:30 PM EST. Your clinician will provide more details about orientation upon visitor approval.

After your loved ones have completed the orientation, you can then schedule your visit to the Mountainside campus. Visiting hours are Sundays from 1:30 PM to 4:30 PM EST. Speak to your clinician about scheduling visits.

Visitors can only enter Mountainside with:

1. A driver’s license or other valid government-issued identification (which you will need to sign in at Reception in the main lobby).
2. Car keys.

All other visitor belongings including cell phone, purses, wallets, etc. must remain in your vehicle for the duration of your visit. Please see below for more information, including policies on gifting, etc.

Frequently Asked Questions

Q: When can loved ones visit me while I am in treatment at Mountainside?

A: If you are in a Detox treatment program, visitation is not permitted. This is to ensure you have the necessary time and space to completely focus on getting physically well at a very crucial time in your recovery process.

If you are in a Residential treatment program, you will be eligible to receive visitors after successfully completing 8 days in the program. As stated above, all visitors must be approved by a clinician and a virtual Family Orientation must be completed prior to scheduling a visit.

Q: Can my visitors bring clothes, mail, cards, books, gifts, etc. for individuals in treatment?

A: Visitors can only enter the treatment center with identification and car keys, as stated above. Any items you wish to obtain from loved ones during your treatment stay must be approved by your primary clinician and ultimately mailed to the campus. This is for your safety, as well as the safety of your care team and other clients in treatment. Your primary clinician can answer further questions regarding gifts and mail.

Q: Can children attend orientation and visitation?

A: Only visitors who are 14 years or older are required to complete virtual Family Orientation. Younger children can attend visitation under the supervision of an adult who has already completed the virtual Family Orientation.

Q: What is the purpose of the orientation and why is it mandatory for visitors?

A: The virtual Family Orientation is a mandatory part of visiting a loved one in treatment at Mountainside. Addiction effects everyone in the family. This orientation is designed to educate and support family members, while ensuring they have the information they need to enjoy a safe and pleasant visit. The information provided in the orientation will improve the overall results of treatment for your entire family/support system. If your loved ones require additional support as you begin your treatment (beyond the information provided in the virtual Family Orientation), please speak to your primary clinician about resources available from Mountainside.

See even more FAQs. And, if you have a question that isn’t addressed in our FAQs, please email admissions@mountainside.com or call Client Services at 860-824-1397