Mountainside Treatment Center

Visitation Guidelines & Frequently Asked Questions (FAQ)

All persons attending Mountainside visitation must be approved by a Mountainside clinician and must review the guidelines and FAQ before visiting. Keep reading to learn more.


Please be advised:

All in-person Family Orientation and Visitation is on hold at this time. Virtual Visitation will be made available. For more information see the Family Orientation and Visitation section of our COVID-19 Update page by clicking “here.”  Please disregard anything on this page below until further notice. Thank you!

Visitation Guidelines

Once you are approved by Mountainside for visitation and on the official visitation list, we ask that you arrive Sunday morning at about 9:30 AM to the main lobby to sign in with the receptionist, as the orientation will begin promptly at 10 AM.

The orientation takes place from 10 AM – 12 PM, you then have lunch with your loved one from 12 PM – 12:30 PM, and can visit until 4:30 PM. You only need to attend orientation on your first visit. Every following Sunday, you can go straight to visitation from 1 PM – 4:30 PM.

Schedule on your first visit:

9:30 AM Arrive at Mountainside and sign in with receptionist

10 AM – 12 PM Family Wellness orientation (on your first visit)

12 PM – 12:30 PM Lunch with your loved one

1 PM – 4:30 PM Visitation with your loved one

After your first visit:

1 PM – 4:30 PM Sign in with the receptionist and go straight to visitation with your loved one

Please Be Reminded

No personal belongings are allowed in the facility with the exception of your license (which you will need to sign in) and your car keys. Cell phone, purses, wallets, etc would need to remain in the car for the duration of the visit.

Frequently Asked Questions (FAQs)

The FAQs below are for family and friends who have been approved by a clinician to visit the Mountainside campus. For general FAQs click here.

Q: When can I visit my loved one?

A: While your loved one is in detox, visitation is not permitted. This is to allow your loved one the time and space to completely focus on getting physically well.

If your loved one is in our Residential treatment program, they will be eligible to receive visitors after successfully completing seven days in the program.

Please note that all visitors must be approved by a clinician prior to scheduling a visit.If you are a first-time visitor, you will be required to attend the Family Wellness Orientation which is held Sundays from 10 AM to 12 PM.

Q: Can I bring my loved one clothes, mail, cards, books, etc?

A: Due to the nature of our facility, no items are allowed to be brought into the facility during orientation and visiting hours on Sundays. All items would need to be approved by the clients primary clinician and mailed in.

Q: Can children attend orientation?

A: You must be at least 14 years or older to attend orientation. Generally family members complete the orientation the first weekend and arrange for younger children to be dropped off at 12 PM after orientation is complete, or bring them up on a following Sunday when orientation won’t be part of your visit.

Q: What is the purpose of this orientation and why do I need to attend it?

A: The orientation is a mandatory part of visiting your loved one in treatment (for loved ones 14 years of age or older). Addiction is a family disease which effects everyone. This orientation is designed to educate and support family members. The information provided will improve the overall results of treatment for your entire family.


client arriving at mountainside

See All Mountainside FAQs: Admissions, Detox, Recovery Coaching, and More

Learn More

If you have a question that isn’t addressed in our FAQs, please email and one of our caring admissions specialists will try to help. You can also call Client Services at Client Services 860-824-1397