Frequently Asked Questions (FAQ)

Q. What is the admissions process?

A. The first step of the admissions process is to complete a quick 15-minute evaluation over the phone. This evaluation helps determine if Mountainside is the best fit for the person in need of treatment as well as what level of care they would require. During this time, we will also complete a verification of benefits with the person’s insurance company. Once we have clinical approval for admission and can verify the benefits, we will schedule an appointment for admission.

Q. How long does it take for a client to be admitted into Mountainside?

A. We have a rolling admissions process and can admit clients 7 days a week, 365 days a year. Our goal is to make it as easy as possible for those in need to begin treatment. Depending on the needs of the person seeking treatment, we accept both same-day admissions or can schedule admission for a specific date. We are also able to admit individuals during the day and evening.

Q. What programs and services do Mountainside offer?

A. We provide a full continuum of care at Mountainside, which includes medically monitored Detox, Residential Treatment, Extended Care, Outpatient Services, Recovery Coaching, Adolescent Services, and Medication-Assisted Treatment. Individuals can either access the full continuum or admit directly into any of our programs based on clinical recommendation. In addition, we also have a Family Wellness program to help family and friends of addicted individuals to heal as well.

Q. What is the typical length of stay?

A. If detox is determined to be medically necessary, detox averages 5 days, but can range from 3 to 10 days, before the start of Residential treatment. Our Residential program is a 30-day program. Our Extended Care program – a form of long-term residential treatment that combines outpatient treatment, sober living, and a work therapy program – averages 90 days and can extend longer to meet individual client’s needs.

Q. What type of therapies do you use?

A. Mountainside specializes in treating alcoholism and drug addiction. We are also equipped to treat a series of co-occurring disorders, such as depression and anxiety, that clients may have in addition to their addiction. We utilize a combination of cognitive behavioral therapy, motivational interviewing, mindfulness and grounding techniques, adventure-based counseling, and mind, body, spirit therapies. Each client works with a professional, licensed clinician to put together a customized wellness plan to help the client achieve individual goals and address their unique needs.

Q. How do you support clients after they leave?

A. Recovery is a lifelong journey. From day one, we begin to educate clients to embrace this message. Soon after admission, each client begins to work with a Continuing Care Case Manager to develop specific “next step” plans after completing treatment. These aftercare plans ensure clients continue to make progress and stay sober after leaving Mountainside. We also have an Alumni program that follows up with clients, provides them with guidance and support post-discharge, and plans a series of exciting alumni events and gatherings.

Q. What is the cost of treatment at Mountainside?

A. Each individual has different treatment needs and so cost varies based on type of treatment program and length of treatment. Whether or not an individual has insurance coverage and the type of coverage included also influences cost. Please call our admissions team to receive a cost estimate for your specific conditions.

Q. Do you provide financial assistance to help with the cost for treatment?

A. At Mountainside, we do not want cost to stand between an individual and the treatment they need. We work with most private insurance providers and have an entire team dedicated to liaising with insurance providers to advocate for our clients. We accept private pay, offer flexible payment plans, as well as offer assistance in seeking financing options. We highly recommend that interested individuals or their loved ones call our admissions team at 860-824-1397 to see what resources are available to them.  More information on financial assistance can also be found on our financing page.