Before Admission

Our team collects your insurance information during the pre-admission process and then contacts your insurance provider to determine your anticipated financial responsibility, based on the most-up-to-date coverage information. This process takes our team only one business day.

Providing Solutions

After our team determines your expected financial responsibility, payment and other financial aid options are explored. We will work closely with you and your family to put together the best financial package available. Our team will help identify other care options, if treatment at Mountainside is not possible.

During Treatment

Once you are admitted to any of our alcohol and drug rehabilitation programs, our team maintains regular contact with your insurance provider. We are committed to providing you with the best possible care and treatment, and we are here to assist you with insurance claims and streamline the payment process. Consider us your passionate advocates.

After Treatment

Your insurance providers may take up to two months to process your claim. Our experienced Billing team help you understand your benefits and your financial obligations in relation to that of your insurance company’s responsibilities.

If a claim is not paid by an insurance provider within a certain timeframe, our Billing team assists you in pursuing payment, including making appeals of insurance company denials.

We are happy to help you with questions or concerns that may arise during the billing process. Our top priority is making your transition into care a smooth one.