Residential (Inpatient Addiction Treatment) FAQs

How long is the residential program?

Our inpatient program is 30 days on average.

Where will I be living during my stay in the residential program?

You will be staying in one of our spacious, modern bedrooms. Detailed pictures of residential rooms and bathrooms can be found in the residential photo gallery.

Will I have a roommate?

Yes, you will have a roommate throughout your stay as Mountainside Treatment Center values the importance of community in recovery. All our rooms are spacious and you will be provided with your own living space. Many clients enjoy having a roommate and find that they form new bonds and positive relationships with others going through the same experience as themselves.

What is a typical day like?

Our clinicians work closely with each client to determine the best combination of counseling sessions, educational groups, and wellness activities to meet the client’s goals and needs. No two client’s treatment plans are the same but you can find a asmple typical day at the bottom of our Residential Program page.

Can I call my family while I am in treatment?

Yes, you will have access to a phone during non-program hours to make outgoing phone calls. The phones are on from 7 AM to 10:30 PM. While your loved ones cannot call you directly, they can call the client message center 24 hours a day to leave you messages. The message center can be reached at 860-362-5096. Messages will be retrieved by the receptionist at 8:00 am, 12:00 pm, and 4:00 pm daily. Pertinent information from the messages will be transcribed and forwarded to the Concierge Desk. If there is a message for you your name will be listed on the media signage under “You Have Messages” and you can visit the Concierge Desk to retrieve your message.
For emergency phone use, please speak any staff member.

Am I allowed visitors?

Yes, once you have completed your first seven days of residential treatment you will be eligible for visitors. However, visitors must be approved by your clinician prior to scheduling a visit. First-time visitors must attend the Family Wellness Orientation prior to visiting.

Can I receive packages while I am in treatment?

Mountainside has a no package policy. If you feel that there is something you need which must be brought in from the outside, please speak with your clinician. He or she will help to determine need for the item, and if appropriate, grant approval and forwarding information for delivery of the package.

What items should I bring?

To make this process as comfortable as possible for you, we provide you with all necessities as well as an array of amenities to make your stay both healing and enjoyable. Here is a basic list of items you should bring with you. For more information, please contact our Admissions team.

How do I add money to my Client Funds account?

Upon admission, we will hold your wallet, credit cards, and debit cards in your personal property box. Mountainside provides you with an incidental expense account with swipe card to cover on-site incidental costs. Examples of incidentals include card-operated laundry, vending machines, client phones, and purchase of necessities. Funds can be added to your account by visiting the Concierge Desk (7 AM – 10:30 PM).
Family members may add funds by:
– Calling Client Services at 860 362 5066
– Logging in to https://onecard.mountainside.com/oneweb
We ask that you keep no cash with you while in treatment. In the event that you are admitted with cash, it will be deposited directly to your incidental expense account. Any surplus funds will be refunded to you within two weeks of discharge via check or credit card. For further questions or concerns please call 860 362 5066.

Can I get mail while I’m in treatment? What is the mailing address?

There is a dedicated P.O. Box for incoming letters and another address for packages. Please refer to your Client Manual for those addresses. If you’ve misplaced your manual, please visit the Concierge Desk or speak to someone in Client Services.

To learn more about our Residential program, click here.